Customer Experience Specialist
Look after customers after handover: follow up satisfaction, handle complaints and look after warranties.
Where you work
The group's service team, for PK Pro Klasse and SP Baan Carcare customers
Responsibilities
- Follow up each customer 5 times after handover: day 1, 3, 7, 14 and 30.
- Handle complaints and escalate serious cases to the head of service.
- Track warranties and claims.
- Collect reviews and satisfaction scores.
- Handle consultations, quotes and booking confirmations by chat and phone.
What the role expects
- Every customer followed up at all 5 points.