Branch Manager
Run the branch day to day, approve quality before handover, lead the technician and customer-experience team, and report on the branch.
Where you work
PK Pro Klasse and SP Baan Carcare service branches
Responsibilities
- Every morning: review the day's jobs, QC queue, follow-ups and complaints, and brief the technicians.
- Check quality and approve each handover.
- Receive walk-in customers: assess, quote and book.
- Weekly: team sync, QC review, scheduling and capacity, and a film and chemicals stock check.
- Monthly: branch report, one-to-one coaching, equipment audit and procedure improvements.
What the role expects
- Every job passes QC before handover.
- Job statuses in the system are current every day.